Technical Support for Users and Infrastructure

    Technical Support for Users and Infrastructure

    ANCOR provides technical support for users and IT equipment infrastructure at the level of the first, second and third support lines, providing the service both on customer’s sites and remotely or with periodic visits.

    We support customers with experienced engineers in the areas of application registration, classification, remote solution, system administration, field service, including software and component installation and replacement of components.

    We guarantee solutions of applications by our outreach specialists in accordance with the shortest deadlines for SLA Customers in all regions of Russian federation.

    ANCOR’s advantages:

    • Flexible approach to the organization of service for each customer
    • Support throughout the Russian Federation due to the presence of our own outreach engineers
    • The ability to attract professionals with narrow competencies to perform tasks not only in the area of customer’s users
    • The ability to maintain a geographically distributed structure with a large number of branches
    • Many years of experience in organizing user support processes

    Capabilities:

    • Single entry point for all Customer’s requests related to IT system maintenance
    • Single point of responsibility for the quality of customer equipment service according to SLA
    • Improving user satisfaction
    • Improving the reliability of the Customer’s IT Infrastructure
    • Minimizing the cost of maintaining the Customer’s IT Infrastructure
    • Constant Improvement in service quality in accordance with changing customer business requirements
    • The project team, which has all the necessary licenses to service the Customer’s IT systems, as well as to plan, execute and control the work.

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