Mystery Shopper
    The secret buyer (mystery shopping) service is an audit of customer service standards in the process of purchasing a product or a service. It includes quality control of the staffs at service points, and reporting to the customer.

    We check the presence of promoters, sellers, waiters, administrators at the service point, evaluate their appearance, customer treatment, product knowledge, speech literacy, and overall quality of counseling.

    We guarantee the auditor’s impartiality and independent assessment of service standards. We identify weaknesses and make recommendations to address them, as well as commit to ensure the transparency of the processes and procedures of the project, achieve set and agreed KPI, start and complete projects in time.

    Additional implementation of training programs for promoters and sellers of the customer is available, based on the results of the audit.
    Other services
    Trade Marketing Outsourcing
    Pharmaceutical promotion outsourcing service helps to bring and promote customer’s products onto the market.
    Trade Marketing Outsourcing
    Merchandising outsourcing is a dedicated service and a professional team of ANCOR, that implements a set of measures to promote customer’s products.
    Trade Marketing Outsourcing
    We provide highly qualified consultants who help to increase customer’s sales, as well as increase the recognition of the brand.
    Trade Marketing Outsourcing
    Promoting products on social networks and online platforms is a service that allows to increase the brand recognition of the customer’s company and the level of loyalty to the brand and products, attract new customers, increase the reach of the target audience, bring new products to the market and more.
    Trade Marketing Outsourcing
    Helping the customer to promote the products on social media, we engage respected and well-known experts from various industries.
    Trade Marketing Outsourcing
    The telemarketing service (telephone counseling on the product) is a well-established, competent, consistent and effective communication with the consumer that guarantees informing consumer about the product, helps with sales and brand, trademark and product promotion.
    Trade Marketing Outsourcing
    The event service (event marketing) includes the development and full implementation of projects aimed at promoting the products or services of our customers.
    Trade Marketing Outsourcing
    As part of manual packaging of product sets, ANCOR specialists manually pack customer’s goods (promo sets) at the designated by the customer collection point.
    Contact us
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