NPS

    NPS

    50%
    NPS 2020
    What is NPS?
    Net Promoter Score (NPS)
    How likely are you to recommend the company/product?
    NPS= %promoter − % promoter
    10%
    33%
    57%
    Detractors
    Passives
    Promoters

    4,5
    Service quality score
    How is it calculated?
    Clients assessed ANCOR
    on a 1-5 scale by the folowing factors:
    • Professional expertise
    • Relationship management
    • Communication quality
    • Troubleshooting
    • Service delivery speed
    • Document management quality
    9 / 10
    clients are satisfied with the quality of our services
    3 / 5
    would recommend ANCOR to friends and collegues 
    7 / 10
    clients consider ANCOR their strategic business partner
    9 / 10
    кare satisfied with resolving emerging issues
    Recruitment
    • Respond to any request within 2 hours;
    • Start working on request within 24 hours after its receipt;
    • Present not less than 2 relevant CVs in 5 days, and not less than 5 relevant CVs within a month from the project start;
    • Deliver full information about a hiring company and a vacancy to a candidate;
    • Deliver status reports at least once a week;
    Outsourcing
    • Achieve result if requested by a client;
    • Respond to any request within 2 hours;
    • Solve the task or deliver an action plan within 24 hours;
    • Provide correct documentation;
    • Adhere to the law;
    • Inform a client on legal or business risks;
    Contact us
    Have a question?
    ANCOR Corporate Websites
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