Mystery Shopping

Mystery shopping service is an audit of customer service standards made by specially trained secret shoppers. We provide online mystery shopping as well as the assessment of service quality in points of sale.

This service will help you to optimize your customer service and make your business grow.

ANCOR is to:

check the presence of promoters, sellers, waiters, administrators
evaluate sellers’ appearance, customer treatment, product knowledge, speech literacy, quality of counseling and the behavior in relation to the culture and philosophy of your company
examine the image and conditions of points of purchase
analyze the final customer’s buying experience in total
assess online customer experience and delivery

ANCOR’s advantages:

independent assessment of service standards in store and online
adherence to term arrangements
transparency of the processes
additional implementation of training programs for promoters and sellers based on the results of the audit
always achieving agreed KPI

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