Help Desk Support

    Service Desk Outsourcing

    Service Desk is an IT management service which implies the outsourcing of IT infrastructure management to a third party.

    ANCOR constantly expands the base of professionals in managed infrastructure services, so we can assign IT specialists with a variety of competencies for different customer projects.

    IT Help Desk support includes:

    • Software installation

    • Hardware setup and replacement

    • Processing of service requests

    • Registration and classification of applications

    • Analysis of incident statistics

    • User support


    Such IT services can be provided both at customer's site and remotely if required.

    We guarantee professional performance of tasks by our specialists in accordance with the Service Level Agreement (SLA).

    ANCOR’s advantages:

    • Flexible approach to each customer

    • Support throughout the country by onsite engineers

    • The ability to attract professionals with narrow competencies to perform tasks of any complexity 

    • 15+ years of experience in organizing user support processes

    • Project team of highly qualified professionals with all necessary licenses 

    • SLA compliance 




    Related news and events
    Recommended
    Outsourcing
    BPO is transferring of non-core business functions and processes to an outside service provider.
    Outsourcing
    Outsourcing HR functions is the transfer of the administration and operating management of human resources function, calculation and payment of salaries, as well as the management of the client's infrastructure.
    IT Outsourcing
    ANCOR provides technical support for users and IT equipment infrastructure at the level of the first, second and third support lines, providing the service both on customer’s sites and remotely or with periodic visits.
    Outsourcing
    MSP
    MSP is project management, usually including supplier selection and management, request allocation, reporting and consolidated billing.
    Outsourcing
    Recruitment process outsourcing (RPO) is the transfer of recruitment activities to the provider in full or partly (in certain areas, categories of positions, stages of selection process).
    Other services
    IT Outsourcing
    IT project team provision is the formation and subsequent management of IT professionals to carry out complex tasks and/or support the services of our clients.
    IT Outsourcing
    ANCOR’s comprehensive software development service includes professional executors search, development management, software testing & deployment, internal systems integration, user training, support and maintenance, business and system analysis.
    Request for service
    Submit a request
    ANCOR Corporate Websites
    Загрузка...
    Хочу в ANCOR!
    Загрузка...
    Заявка на услугу
    Загрузка...
    Оставить отзыв о работе консультанта
    Загрузка...
    Logo ANCOR
    Загрузка...
    Logo ANCOR
    Загрузка...
    Logo ANCOR
    Загрузка...